These Terms of Service govern your access to and use of the ModernRelay platform and services provided by EQTR, Inc.
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES.
By accessing or using the ModernRelay platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and EQTR, Inc., a Delaware corporation doing business as ModernRelay ("Company," "we," "us," or "our").
By creating an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms.
Effective Date
These Terms are effective as of the date you first access or use our services, or the date you accept these Terms, whichever is earlier.
ModernRelay provides an AI-native knowledge management platform designed for pharmaceutical and life sciences organizations ("Service"). The Service includes, but is not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice to affected users where practicable.
To access the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
You are solely responsible for all content, data, and activities associated with your account. The Company shall not be liable for any loss or damage arising from your failure to maintain account security.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this provision, including removing content and terminating accounts.
Our processing of personal data is governed by our Privacy Policy. For enterprise customers, data processing is further governed by our Data Processing Agreement.
We implement and maintain appropriate technical and organizational security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:
We maintain compliance with applicable data protection regulations, including GDPR for European users. Our security practices are designed to align with SOC 2 Type II and ISO 27001 requirements.
We retain your data for the duration of your account and for a reasonable period thereafter as required by law or for legitimate business purposes. Upon account termination, we will delete or anonymize your data in accordance with our data retention policies.
Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party in connection with the Service. Confidential information does not include information that:
This confidentiality obligation shall survive termination of these Terms for a period of three (3) years.
The Service, including all software, algorithms, interfaces, documentation, and content provided by the Company, is protected by intellectual property laws. We retain all rights, title, and interest in and to the Service.
You retain all rights to the data and content you upload to the Service ("User Content"). By using the Service, you grant us a limited license to process, store, and display User Content solely as necessary to provide the Service.
Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without restriction or compensation to you.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
Service level commitments, where applicable, are defined in separate service level agreements with enterprise customers.
Access to the Service requires payment of applicable subscription fees as set forth in your order form or the pricing page. Fees are non-refundable except as expressly stated in these Terms or required by law.
You agree to pay all fees when due. We may suspend or terminate your access to the Service for non-payment. All fees are exclusive of applicable taxes, which you are responsible for paying.
We may modify our pricing with at least thirty (30) days advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Liability Cap
Our total liability for any claims arising under these Terms shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).
You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
You may terminate your account at any time by contacting us or using the account settings. Upon termination, your right to access the Service will immediately cease.
We may suspend or terminate your access to the Service, without prior notice or liability, for any reason, including if you breach these Terms. We may also terminate accounts that have been inactive for an extended period.
Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination shall survive, including intellectual property, limitation of liability, and indemnification.
Upon request made within thirty (30) days of termination, we will provide you with an export of your User Content in a commonly used format, subject to payment of any outstanding fees.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and, where appropriate, notifying you by email.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue your use of the Service.
Notice Period
For material changes, we will provide at least thirty (30) days advance notice before the changes take effect, unless the changes are required by law.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.
Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us. Most disputes can be resolved through good-faith negotiation.
These Terms, together with our Privacy Policy and any applicable order forms or service agreements, constitute the entire agreement between you and the Company regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, or government actions.
For questions about these Terms of Service, contact:
legal@modernrelay.comOur legal team is here to help clarify any concerns.