We are committed to protecting your privacy and ensuring transparency in how we handle your data.
ModernRelay is a trade name of EQTR, Inc., a Delaware C-Corp headquartered in San Francisco, California. We provide an AI-native knowledge management platform designed specifically for pharmaceutical and life sciences organizations, with a focus on global medical affairs teams.
For questions or concerns about your privacy, contact us at:
Email:
privacy@modernrelay.comThis policy applies only to data collected and processed by ModernRelay. It does not cover data stored within customer-managed platforms.
We retain data only as long as needed to fulfill the purposes described above or as legally required.
We support global privacy principles and comply with applicable rights under the GDPR, CCPA/CPRA, and similar laws. You may:
To exercise your rights, email: privacy@modernrelay.com with the subject line: Privacy Request. Identity verification may be required.
Our services are not directed to individuals under 13. We do not knowingly collect data from children. If such data is discovered, we will delete it promptly.
Data is processed and stored in the United States. If you access our services from outside the U.S., you consent to transferring your data to the U.S. where different privacy protections may apply.
We may update this policy to reflect changes to our practices or for legal reasons. The latest version will always be available at https://modernrelay.com/privacy-policy. Revisions are effective upon posting.
We process personal data based on:
In the event of a data breach, we will notify affected individuals and regulators as required under applicable law.
We do not currently use subcontractors, but we may engage subprocessors (e.g., for hosting or payments) bound by confidentiality and data protection terms.
For enterprise customers requiring a formal data processing agreement, please review our Data Processing Agreement.
This policy is governed by the laws of the State of Delaware, United States. Any disputes will be resolved in courts located in Delaware.
ModernRelay does not directly access or store customer-controlled system data unless explicitly authorized for support purposes. All such access is time-limited, logged, and governed by internal controls. All client data remains the property of the client. ModernRelay does not claim ownership or reuse rights over any uploaded content or activity logs unless explicitly authorized.
When ModernRelay integrates with client systems, data access is governed by explicit client authorization. Clients must provide permission to initiate and define the scope of such data syncs. Clients may revoke access or modify permissions at any time through the integration settings or by contacting our support team. Only data necessary to support functionality will be accessed or stored, and all synced data is treated as confidential.
For additional questions, reach out to:
privacy@modernrelay.comOur privacy team is here to help.